What happens if my Canada Post Prepaid Reloadable Visa Card is lost or stolen?

Lost and stolen Cards must be reported immediately by contacting Cardholder Services toll-free at 1-844-590-8876 and providing your Card number and other information as requested. A replacement Card will be issued subject to our verification and any available balance will be transferred to the new Card. As long as the lost or stolen Card has been reported immediately, the cardholder will not be responsible for any unauthorized charges thereafter.

Certain limitations apply. See the "Your liability for lost, stolen and misused cards and unauthorized transactions" section of your Terms & Conditions for details.

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